What is Healow?
Healow (Health & Online Wellness) is a cloud-based patient engagement platform that connects patients with their healthcare providers. It integrates with Electronic Medical Records (EMR) and eCW, offering mobile apps, online patient portals, and telehealth services designed to improve accessibility and efficiency in healthcare.
A Digital Bridge to Better Healthcare
Healow, developed by eClinicalWorks, is a powerful digital platform that bridges this gap by offering secure, patient-centered tools that improve patient communication, digital statements, online payment options, streamline workflows, and enhance overall healthcare experiences.
Category & Costs
| Category | Cost / Fee | Description |
|---|---|---|
| Integration with eClinicalWorks (eCW) | Free | No extra fee for connecting Healow with eCW |
| Electronic Statements (Email & Text) | $0.10 per e-statement | Balance notifications sent digitally to patient’s phone/email |
| Electronic Statements (Text + Email) | $0.15 | Balance notifications via both email and text |
| Paper Statements (Effective July 1, 2025) | $0.92 (first page), $0.17 (additional) | Mailed if patient hasn’t paid digitally within 7 days |
| Payment Processing (per transaction) | 3.49% + $0.30 | Charged on each patient payment |
| Monthly Minimum Charge | $20.00 | If usage is below $20, practice is billed $20 |
| Patient Access | Free | Patients can view labs, visit summaries, medications, etc. |
| Appointment Scheduling | $49/month/provider | Patients can book, confirm, cancel appointments with reminders |
Why Practice Pays for Healow - Features at a Glance
- Operational Efficiency: Automation of scheduling, payments, and reminders helps staff focus on care delivery.
- Faster Collections: Patients get secure payment links instantly for quick payments.
- Fewer No-Shows: Automatic reminders reduce missed appointments, boosting revenue.
- Cut Down on Statement Costs: Saves money on printing/mailing and staff time chasing payments.
- Improved Patient Engagement: Higher patient satisfaction and stronger retention.
- Flexible Payment Experience: Patients can pay via email, text, app, portal, or over the phone.